Accessibility

Visit Medway is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

This website is designed and hosted by Visit Kent. Medway Council is responsible for the content published on the site. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. https://mcmw.abilitynet.org.uk/

How accessible is this website

Whilst Visit Medway strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

We know some parts of this website are not fully accessible. These include:

Not all images provide text alternatives
Some video audio content does not have a transcription
Navigation links to related webpages within the site could be improved
Information about the user’s location within a set of webpages could be clearer
Some section headings are shown in bold or are underlined
Section headings could be used more to make content more readable
Some links do not have discernible purpose
Some of the content requires a reading ability more advanced than the lower secondary education level
Some elements of our forms are missing labels
Animated features/moving content cannot be disabled
Navigation links in the header cannot be bypassed to skip to main content when using keyboard navigation.
The language of the website is not identifiable to screen readers

How to get information in an accessible format

If you need information on this website in a different format

email visitor.centre@medway.gov.uk
call 01634 338141

We will consider your request and get back to you within 3 days.

Reporting accessibility issues with this website

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing the website please don't hesitate to contact us visitor.centre@medway.gov.uk or call 01634 338141.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website

This website endeavours to conform to the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for XHTML and CSS. The site displays correctly in current browsers and using standards compliant XHTML/CSS code means any future browsers will also display it correctly.

How to change your browser settings

By default, all text on this website is set in a relatively-sized font. This means that you can resize the text easily from within your browser. If you need to, you can also change the font, font colour and background colour.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due the non-compliances listed below.

Further testing will be conducted to identify any further accessibility issues.

Non-compliance with accessibility regulations

The content listed below is non-accessible for the following reasons.

Success criterion 1.1.1: Not all images provide text alternatives. To be fixed by 31 October 2020
Success criterion 1.2.1: Time-based media: There is no static alternative content/caption for video content. To be fixed by 31 October 2020
Success criterion 2.4.4: Navigable: Navigation links to related webpages within the site could be improved. To be fixed by 31 December 2020
Success criterion 2.4.6: Some section headings are shown in bold or are underlined. To be fixed by 31 October 2020
Success criterion 2.4.6: Section headings could be used more to make content more readable. To be fixed by 31 October 2020
Success criterion 2.4.8: Information about the user’s location within a set of webpages could be clearer. To be fixed by 31 December 2020
Success criterion 2.4.9: Some links do not have discernible purpose. To be fixed by 31 October 2020
Success criterion 3.1.5: Some of the content requires a reading ability more advanced than the lower secondary education level. To be fixed by 31 October 2020
Success criterion 3.3.2: Some elements of our forms are missing labels. To be fixed by 30 November 2020
Success criterion 2.3.3: Animated features/moving content cannot be disabled. To be fixed by 30 November 2020
Success criterion 2.4.1: Navigation links in the header cannot be bypassed to skip to main content when using keyboard navigation. To be fixed by 31 December 2020
Success criterion 3.3.1: The language of the website is not identifiable to screen readers. To be fixed by 31 October 2020

Disproportionate Burden

Not applicable

Preparation of this accessibility statement

This statement was prepared on 16 September 2020. It was last reviewed on 16 September 2020.

The content of this website was last tested using a basic test methodology on 16 September 2020. Further testing is being discussed in partnership with Visit Kent.